Shipping & Returns
Shipping Information
At Primepak, we strive to ensure that your orders are processed and delivered promptly and efficiently. Below are the details of our shipping policies:
Shipping Rates & Delivery Times
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Standard Shipping: Free for orders over £105. For orders under £105, a flat rate of £8.99 applies. Delivery time is typically 2-3 business days Nationwide.
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Express Shipping: Available for an additional £12.99. Delivery time is typically 1-2 business days for nationwide delivery.
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International Shipping: Rates and delivery times vary based on the destination. Please contact our customer service team for a detailed quote.
Order Processing
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Orders placed before 12 PM (GMT) on business days will be processed and shipped the same day.
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Orders placed after 12 PM (GMT) or on weekends and holidays will be processed the next business day.
Tracking Your Order
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Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment.
Returns & Exchanges
At Primepak, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below:
Return Policy
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Eligibility: Returns are accepted within 2 days of receipt of your order. Items must be unused, in their original packaging, and in the same condition as when you received them.
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Process: To initiate a return, please contact our customer service team at [customer service email/phone number] with your order number and reason for return. Our team will provide you with a return authorization and instructions on how to proceed.
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Shipping Costs: The customer is responsible for return shipping costs, except in cases where the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
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Refunds: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.
Exchanges
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If you need to exchange an item for a different size, color, or product, please contact our customer service team at [customer service email/phone number]. We will guide you through the process and ensure that you receive the correct item as quickly as possible.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately at [customer service email/phone number] with your order number and a description of the issue. We will work with you to resolve the problem promptly, either by providing a replacement or issuing a refund.
Contact Us
If you have any questions about our shipping and returns policies, please don't hesitate to reach out to our customer service team at [customer service email/phone number]. We are here to assist you and ensure that your experience with Primepak is a positive one.